Responsible Gaming
Our Commitment to Responsible Gaming
At Grosvenor Casino, we are committed to promoting responsible gaming. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to gamble, please do so within your means and set strict limits on what you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal age in your jurisdiction) to gamble with Grosvenor Casino. We take age verification seriously and conduct checks to ensure all players meet the legal age requirement. If you are under 18, or under the legal gambling age in your area, you must not access or use our gaming services.
Warning Signs of Problem Gambling
Problem gambling can develop quickly. Please be aware of these warning signs:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding or lying about the amount of time or money spent gambling
- Becoming irritable or anxious when trying to reduce gambling
- Neglecting family, friends, work, or other responsibilities due to gambling
- Borrowing money to fund gambling activities
- Feeling unable to control or stop gambling despite wanting to
- Using gambling as an escape from stress, anxiety, or depression
- Friends or family expressing concern about your gambling habits
- Experiencing financial difficulties caused by gambling
If you recognise any of these signs, please seek help immediately.
Self-Help Tools and Safeguards
Grosvenor Casino provides several tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose
- Betting Limits: Control the size of individual bets
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Time-Out: Take a temporary break from gambling for a period you specify
- Self-Exclusion: Exclude yourself from all Grosvenor Casino services for a set period (minimum 6 months)
These tools are available through your account settings. We encourage all players to use them as part of a responsible gaming strategy.
Support Organizations and Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling, support groups, and resources. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme. Exclude yourself from all gambling operators across the UK. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS specialist treatment for gambling disorder
International Support Services
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Take Action Today
If you have concerns about your gambling, please seek help immediately. Problem gambling is a serious issue, but recovery is possible with the right support. Reach out to one of the organisations listed above—they are staffed by trained professionals who understand problem gambling and can provide confidential advice without judgment.
Remember: gambling should be fun. If it's causing you stress, financial hardship, or affecting your relationships, it's time to ask for help.
This responsible gaming information is accurate as of 2026. For the latest resources and support options, please visit the websites listed above.